Legal · Data protection
At TruPeptides, radical transparency applies to your data, too. This policy explains what information we collect, how we use it, and how you can exercise your rights as a data subject under Colombian law.
TruPeptidos, a company domiciled in Bogotá D.C., Colombia (hereinafter "TruPeptides," "the Company," or "we"), in its capacity as Data Controller, adopts this Personal Data Processing Policy in compliance with Statutory Law 1581 of 2012 (Habeas Data, Colombia's data protection law), Regulatory Decree 1377 of 2013, and the other applicable rules that govern this fundamental right in Colombia. By browsing www.trupeptidos.com, placing an order, or providing us your data through any channel, you acknowledge that you have read and accept this policy.
The party responsible for collecting, storing, using, and otherwise processing your personal data is:
Any question, complaint, or request related to the processing of your personal data should be sent to WhatsApp, the channel the Company has designated for handling data subject requests.
For the purposes of this policy, and in accordance with Law 1581 of 2012, the following terms mean:
TruPeptides collects only the data needed to operate its research-grade peptide store, process orders, and communicate with its customers. Depending on the stage of the relationship, we may collect:
| Category | Data collected |
|---|---|
| Identity & contact | First and last name, national ID number (when required for invoicing), email address, phone or WhatsApp number. |
| Shipping data | Delivery address, city, department, and any special instructions for cold-chain delivery. |
| Order & billing data | Products purchased, order history, and the billing details required by Colombian regulations. |
| Payment data | Transaction confirmation. Payment is processed directly on the secure CoinGate gateway; TruPeptidos does not receive or store your financial data or wallet keys. |
| Browsing data | IP address, device and browser type, and usage data collected through cookies (see section 8). |
| Communications | The content of the messages you send us by form, email, or WhatsApp, and your subscription preference for communications. |
We do not collect sensitive personal data or information about health conditions. TruPeptides sells research-grade compounds and does not request medical records or diagnoses.
The personal data we collect is processed lawfully, fairly, and transparently, and is used exclusively for the following purposes:
TruPeptides will not use your data for purposes other than those described here without obtaining a new authorization from you.
Processing your personal data requires your prior, express, and informed authorization. That authorization is understood to be granted when you voluntarily take any of the following actions:
Authorization may be recorded in any medium that allows later reference (an electronic record, a WhatsApp message, or an email). You have the right to review the authorization you have granted at any time and to revoke it following the procedure in section 7. Providing your data is free and voluntary; however, certain data is essential to process and ship an order, so declining to provide it may prevent us from delivering the service.
As the subject of your personal data, Law 1581 of 2012 grants you the following rights, all of which you can exercise with TruPeptides free of charge:
Access the personal data we hold about you, free of charge, along with information about how it is processed.
Keep your data current and request that it be brought up to date when it changes.
Have data that is partial, inaccurate, incomplete, or misleading corrected.
Request the deletion of your data when no legal or contractual duty requires us to keep it.
Withdraw the authorization you granted whenever you choose, unless a legal or contractual duty prevents it.
Take your case to the Superintendence of Industry and Commerce (SIC) for violations of data protection law.
You also have the right to request proof of the authorization you granted, to be informed about how your data has been used, and to access it free of charge at least once per calendar month.
To exercise any of the rights above, the data subject, their successors, or their representatives must submit a request to WhatsApp, clearly stating the right they wish to exercise and attaching information that verifies their identity.
Inquiries about the data held in our databases will be answered within a maximum of ten (10) business days from receipt. When an inquiry cannot be answered within that period, we will inform the requester of the reason for the delay and the date of the response, which will not exceed five (5) business days after the original deadline.
Complaints—for example, to correct, update, or delete data, or when a suspected violation of the law is identified—will be resolved within a maximum of fifteen (15) business days counted from the day after receipt. If a complaint is incomplete, we will ask the requester to complete it within the following five (5) days; if two (2) months pass without a response, the complaint will be deemed withdrawn. If the fifteen-day deadline cannot be met, we will inform the requester of the reason and the new date, which will not exceed eight (8) additional business days.
Filing and processing these requests is free of charge. If you believe TruPeptides did not handle your request properly, you may file a complaint with the Superintendence of Industry and Commerce (SIC), Colombia's data protection authority.
A cookie is a small text file stored on your device when you visit a website. TruPeptides uses cookies and similar technologies to keep the site working properly and to improve your browsing experience.
You can set your browser to block or delete cookies at any time. Keep in mind that disabling technical cookies may affect features such as the shopping cart. TruPeptides' cart relies on your browser's local storage (localStorage), and that information is not sent to our servers unless you complete an order.
TruPeptides takes reasonable technical, human, and administrative measures to protect personal data against tampering, loss, or unauthorized or fraudulent access, use, or disclosure. These measures include encrypting communications over HTTPS, restricting access to our databases, and working with payment gateways that meet industry security standards.
Sensitive payment data is processed directly on the CoinGate gateway and is not stored by TruPeptidos. Even so, no system is completely impenetrable; you also contribute to security by safeguarding your credentials and never sharing confidential information through unofficial channels.
TruPeptides may share personal data with data processors strictly necessary to deliver the service, such as couriers (to deliver orders), payment gateways (to process transactions), and hosting or email technology providers. These third parties may process the data only under our instructions and for the authorized purposes, and they are required to keep the information confidential and secure.
TruPeptides does not sell, rent, or trade your personal data. We will disclose it to competent authorities only when a legal obligation or a court order requires us to do so.
TruPeptides products are research grade, and their sale is restricted exclusively to adults 18 and over. Accordingly, this site is not directed at minors, and we do not knowingly collect personal data from anyone under 18. If we learn that we have received a minor's data without proper authorization, we will delete it.
This Personal Data Processing Policy takes effect on July 5, 2026, and will remain in force for as long as TruPeptides carries out its corporate purpose. The databases managed by the Company will be kept for as long as reasonably necessary to fulfill the purposes of processing and any applicable legal obligations.
TruPeptides may amend this policy at any time to reflect regulatory, case-law, or business changes. Any substantial update will be published on this page with its effective date. We recommend reviewing this document periodically; continued use of the site after an update constitutes acceptance of the policy then in force.
Questions about your data? Email us on WhatsApp or reach us on WhatsApp at +57 300 000 0000. We will handle your inquiry or complaint within the legal timeframes set out in section 7. You can also review our Terms & Conditions.
Document last updated July 5, 2026. TruPeptidos · Bogotá D.C., Colombia. Policy adopted in compliance with Statutory Law 1581 of 2012 and Decree 1377 of 2013.
Research-grade notice: TruPeptides products are sold as research-grade compounds. For research use only. Not for human consumption. They are not medicines and have not been evaluated by INVIMA to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional. Sold only to adults 18 and over.